Kramer Keeps Apologizing

Did Jesse Jackson tell Michael Richards that using the phrase "Afro-American" is not the way to start the healing? And Richards should stop trying to insist he isn't racist and that he spoke out of anger, not prejudice. If he was just angry at them, he would have called the hecklers bastards or whatever. Instead, he used a racial slur and when you use that, you are being prejudiced. He should just apologize and shut up, rather than trying to claim the words didn't mean what they mean. Finally, saying "I'm shattered" rather than "I'm embarrassed and ashamed" is wrong. Richards seems to feel that he's the victim.